Get in Touch with Velume™

We're here for you. Whether you have questions about Velume, your order, how to use the cream, shipping, or returns — our team is ready to help clearly and without the runaround.

📧 Email Support

support@tryvelume.com
Response time: within 24 hours For orders, product questions, routine guidance, and general support

⏰ Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (BST)
Fastest replies during business hours. After-hours messages are answered the next business day.

Quick Help — Contacting Us Faster

Including the details below helps us resolve your request quickly and accurately:

• Order number from your confirmation email
• Brief description of your question or concern
• Your preferred outcome: information, replacement, refund, order update, or routine guidance

Common requests we resolve daily:

• Order cancellations within 6 hours of purchase
• Shipping address updates before dispatch
• Tracking or delivery questions
• How to use Velume on skin folds, under the breast, or other affected areas
• Questions about sensitive skin, patch testing, and how often to apply

Frequently Asked Questions

📦 Order Status
You'll receive a confirmation email immediately after purchase and tracking details once your order ships. Due to high demand, please allow 2–4 business days for processing before dispatch.

🚚 Shipping
Free UK shipping on eligible orders. Typical delivery: 5–8 business days after dispatch.

↩️ Returns & Refunds
60-day money-back guarantee. Use Velume consistently as part of your daily routine. If you're not happy with your experience, contact us for help with your return or refund.

💳 Payments
We accept all major credit and debit cards, Apple Pay, and secure payments via PayPal.

🌿 How Velume Works
Velume is not a medical treatment and does not treat or cure any skin condition. It is a fast-drying fold-specific cream designed to be applied daily to skin folds — including under the breast — to help create a dry, protected environment that reduces friction, moisture, and the discomfort that builds up in those areas over time.

What to Include in Your Message

For Order Questions:

• Your order number
• Clear description of the issue
• Preferred resolution

For Product & Routine Questions:

• The area you're applying Velume to: under the breast, inner thigh, stomach fold, or another area
• How long you've been experiencing the issue
• How often you're applying the cream
• Whether your skin is sensitive or easily irritated
• What you have already tried

For Technical Issues:

• Description of the problem
• Your device and browser
• Screenshots if available

Urgent Order Cancellations

Orders can be cancelled within 6 hours of placement. Email support@tryvelume.com with the subject line "CANCEL ORDER" and include your order number.

Every message is read by a real person. We don't rush replies, and we don't copy-paste answers. Our goal is simple: help you feel confident with your Velume routine — from your first question to your first comfortable day.