Shipping Information

Processing & Shipping Policy

Last Updated: January 1, 2026

Processing & Shipping Times

Order Processing: 2–4 business days. Due to high demand, each Velume™ order is carefully prepared, quality-checked, and packaged before dispatch.

Shipping Time: 5–8 business days within the United Kingdom.

Business days exclude weekends and UK bank holidays.

Shipping Methods & Costs

FREE SHIPPING on eligible UK orders.

  • Tracked delivery with every order
  • Priority processing for all shipments
  • Fully insured parcels

No hidden fees — what you see at checkout is what you pay.

Shipping Coverage

We deliver to:

  • England, Scotland, Wales, and Northern Ireland
  • Scottish Highlands and Islands, Isle of Man, and Channel Islands where carrier service is available
  • PO Boxes accepted when supported by the carrier

We deliver straight to your preferred address whenever carrier service is available.

Order Tracking

  • Order confirmation email sent immediately after purchase
  • Dispatch notification with tracking number within 2–4 business days
  • Real-time tracking updates throughout delivery
  • Track your shipment directly through the carrier's website

Delivery Information

What to Expect:

  • Delivery to your specified address
  • Safe delivery practices followed by all carriers
  • Tracking updates available until your package is delivered

Estimated Delivery Times:

  • UK mainland: 5–8 business days after processing
  • Scottish Highlands, Islands, Northern Ireland, and Channel Islands: Please allow an extra 2–3 business days
  • Remote or rural areas: Please allow an extra 1–2 business days

Lost or Damaged Packages

We've Got You Covered:

  • Lost packages — replacement sent free of charge when confirmed by the carrier
  • Damaged items — immediate replacement or full refund
  • Delivery issues — we'll help resolve everything quickly

What We Need From You:

  • Your order number
  • Brief description of the issue
  • Photo of the package or item if it arrived damaged

We'll handle the rest and make sure your issue is resolved as quickly as possible.

Holiday & Delay Information

Potential Delays:

  • UK bank holidays when processing is paused
  • Peak shipping seasons, including Christmas, Black Friday, and other high-volume periods
  • Severe weather or carrier disruptions

Holiday Schedule: Orders placed on UK bank holidays are processed the next business day.

Customer Support

Contact Us:

  • Email: support@tryvelume.com
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (BST) — fastest response
  • After Hours: We'll reply within 24 hours

We're here to help — whether you have questions about your order, tracking updates, delivery concerns, or your Velume™ routine.

Order Cancellation

Cancellation Window: Within 6 hours of placing your order.

  • Email support@tryvelume.com with "CANCEL ORDER" in the subject line
  • Include your order number
  • We honor all cancellation emails received within 6 hours, even if not yet confirmed

After 6 hours, orders enter fulfillment. Please refer to our Returns & Refunds Policy for assistance.

Important Notes:

  • Quality checked before every dispatch
  • Lost or damaged packages replaced free of charge when eligible
  • Tracked shipping available on every order
  • Please allow 2–4 business days for processing due to high demand

This shipping policy is effective as of January 2026.
Questions? Email support@tryvelume.com — our team will make sure your Velume™ order arrives safely and is ready for your daily routine.