Your privacy choices
Control Your Personal Information
We respect your privacy and want you to have full control over how your personal information is used. This page explains your choices for managing your data and opting out of certain activities at Velume™.
What Information Do We Collect?
As described in our Privacy Policy, we collect information when you:
• Visit our website
• Browse products
• Make a purchase
• Interact with our emails or advertisements
• Contact customer support
• Use cookies or similar tracking tools
How We Use Your Information
For Your Orders:
• Process payments and prepare shipments
• Send order confirmations and tracking updates
• Manage returns, refunds, and customer support requests
For Customer Support:
• Respond to your questions about Velume™
• Help with shipping, tracking, cancellations, returns, or refunds
• Provide guidance on how to use Velume as part of your post-removal routine
For Marketing:
• Show relevant offers and product updates
• Send promotional emails only with your consent where required
• Improve our website and services
• Analyze performance to serve you better
Your Privacy Rights
You may have the right to:
✅ Know what personal information we hold
✅ Request deletion of your information
✅ Correct inaccurate details
✅ Opt out of personalized or targeted advertising
✅ Access a copy of your information
✅ Limit certain types of data sharing where applicable
Opt Out of Targeted Advertising
What Is Targeted Advertising?
We may work with trusted partners to show relevant ads for Velume™ across other websites, apps, and platforms.
How to Opt Out:
• Submit your email in our opt-out form if available
• Adjust cookie preferences in our cookie banner
• Enable your browser's "Do Not Track" or Global Privacy Control settings
• Contact us directly at support@tryvelume.com
Important Notes:
• Opt-outs may apply to the device and browser used
• You may still see ads, but they may not be personalized
• All valid opt-out requests are respected where required by law
Cookie Management
Types of Cookies:
• Essential cookies for website functionality
• Analytics cookies to understand website performance
• Marketing cookies for advertising and campaign measurement
• Preference cookies to remember your settings
Your Choices:
• Manage preferences in our cookie banner where available
• Adjust browser cookie settings
• Enable Global Privacy Control to reduce tracking
• Clear cookies from your browser at any time
How to Exercise Your Rights
Email Us: support@tryvelume.com
Please include:
• Your full name and email address
• The type of request: delete, access, correct, opt-out, or privacy question
• Any details that help us locate your information
• Your order number if your request relates to a purchase
Response Time: Up to 30 days for privacy rights requests
Verification: Identity may need to be confirmed for your security before we process certain requests
Your Privacy Rights in the United States
Under US federal and state privacy laws, including the California Consumer Privacy Act and California Privacy Rights Act, also known as CCPA/CPRA, and similar laws in Virginia, Connecticut, Colorado, and other states, you may have the right to access, delete, correct, or restrict how we use your data. We honor these rights for Velume™ customers where applicable.
Global Privacy Control
If your browser uses Global Privacy Control, we treat it as a request to opt out of applicable activities such as:
• Personalized ads
• Sharing data for marketing where applicable
• Non-essential cookie tracking where required
How to Enable:
Use browsers or extensions that support Global Privacy Control and review your browser privacy settings.
Data We Never Sell
❌ We never sell your contact details
❌ We never sell your order history
❌ We never sell personal information to marketers for their own use
❌ We never sell sensitive personal information of any kind
Questions About Your Privacy?
Email: support@tryvelume.com
Subject: "Privacy Rights Request"
Website: tryvelume.com
Response Time: Within 48 hours for general privacy questions
Need help or unsure about your rights? Review our Privacy Policy or contact us directly. Your privacy matters, and we are committed to giving you clear control over your information.
Note: This page is updated regularly as privacy laws change to help ensure you always have accurate information.