Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

Personal Information You Provide:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information processed securely by our payment providers
  • Order history and purchase details
  • Communications with customer support

Information Collected Automatically:

  • IP address, browser type, and device information
  • Website usage data, pages visited, and time spent on the site
  • Cookies and similar tracking technologies
  • Approximate location information based on IP address

Information from Third Parties:

  • Payment verification information from payment providers
  • Fraud prevention and security data from trusted service providers
  • Analytics and advertising data from marketing platforms where applicable

2. How We Use Your Information

Order Processing:

  • Process and fulfill customer orders
  • Send order confirmations and shipping updates
  • Manage returns, refunds, and customer support requests
  • Verify payments and help prevent fraudulent transactions

Communications:

  • Respond to inquiries and support requests
  • Send service-related updates about your order
  • Send marketing communications where you have agreed to receive them
  • Collect feedback to improve our products and service

Business Operations:

  • Improve website performance and customer experience
  • Analyze trends and site usage
  • Comply with legal and regulatory obligations
  • Protect our rights, business, and customers

3. Information Sharing

Service Providers:

  • Payment processors
  • Shipping and fulfillment providers
  • Customer support and email communication platforms
  • Website hosting, analytics, and marketing service providers

Legal Requirements:

  • Where required by law, court order, or regulatory authority
  • To protect the rights, property, and safety of Velume™ and others
  • To help prevent fraud or comply with financial and legal obligations

Business Transfers:

  • In connection with a merger, acquisition, sale of assets, or similar transaction
  • To any successor or new owner of our business

We do not sell your personal information to third parties for their own marketing purposes.

4. Data Security

Security Measures:

  • Appropriate technical and organizational measures to protect personal data
  • Secure payment handling through trusted payment providers
  • Restricted access to personal information where needed
  • Monitoring and safeguards designed to reduce unauthorized access or misuse

Data Breach Response:

  • Prompt investigation and containment where necessary
  • Notification to affected individuals or regulators where required by law

5. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data in certain circumstances
  • Object to certain types of processing, including direct marketing
  • Request restriction of processing in certain circumstances
  • Request transfer of your data where applicable

Communications:

  • Unsubscribe from marketing emails at any time
  • Manage cookie preferences through our cookie tools where available
  • Contact us directly about privacy-related requests

6. Cookies and Tracking

Types of Cookies and Similar Technologies:

  • Essential cookies for site functionality
  • Analytics cookies to understand site performance
  • Marketing cookies where permitted and based on your choices
  • Preference cookies to remember your settings

Your Choices:

  • Manage cookies through your browser settings
  • Adjust your cookie preferences through our cookie banner where available
  • Limit tracking technologies using your browser or device settings

7. International Data Transfers

  • Some of our service providers may process data outside your country or region
  • Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place

8. Data Retention

  • Order and transaction data: retained as needed for legal, tax, and accounting purposes
  • Support records: retained for a reasonable period to help manage customer service and legal obligations
  • Marketing data: retained until you unsubscribe or object, or until no longer needed

9. Children’s Privacy

  • Our website is not intended for children
  • We do not knowingly collect personal data from children
  • If you believe a child has provided personal information, please contact us so we can review and take appropriate action

10. Privacy Rights

Depending on where you live, your personal data may be handled under applicable privacy laws such as US state privacy laws, UK GDPR, EU GDPR, or other local privacy rules. You may contact us to exercise your rights or ask questions about how your information is used.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with the latest revision date.

12. Contact Information

Privacy Questions:
Email: support@tryvelume.com
Website: tryvelume.com
Response time: We aim to respond within 48 hours where possible